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But it goes further than that: Being assertive shows we respect ourselves and other people we communicate with. 237 0 obj <> endobj 0000022880 00000 n When planning your assertive behavior, remember that the other person is used to you behaving in a certain way and may be confused when you change your communication style. A GUIDE TO BEING ASSERTIVE Assertiveness is the ability to stand up for ourselves and to say how we feel when we feel we need to. h�bbd``b`�$� Ƶ "H��Xˁ�;�0�qY+��v���0�s�X8�)�� �b@�$���e��jA�20RN�g��` ea You may administer one of the assessments and the journaling exercises to an individual or a group with whom you are working, or you may administer a number of the 2. 0000004333 00000 n assertive. Non-assertive behavior is the result of a deficit in assertiveness skills. �3(���IȢ�}i�$����;����_ѓ|��a��]�Y\�ŝ�i��59�XgJH!���;!R It includes: Expressing your own opinion and feelings. 1. This information package is designed to provide you with some information about assertiveness – what it is, what stops us from being assertive and how to become more assertive. Find role models who are good at being assertive — not too passive and not too aggressive. Assertiveness starts with an inner attitude of valuing yourself as much as you value others. Specifically, these are the aggressive, passive, and assertive. Learning assertiveness skills helps kids communicate their own needs and comfort levels. H�\�͎�@��w+�f� !y���C~'�a� ŀ0>��35e�JA�� ]|��N���~V��X���Ws�~���t��y��0�Э�U��.휤��p����OSR�&�.^��n�6�t��I�}��2�g��{{x6��6��ŏ��LӘޟ���v��^�Ic�˾ׇ��j>��u��)�:'L7��:��_���:[c���5�����e����i��ο���L$�U���mXY\�CЯԯ�5j�-u�G���w8M�pH꒞%zC��fm�Z�GA�֢֖�%�������B-��b��2�E�,Y,�Xd��b�Œǂ�1�CGGGG�� %%EOF Your assertive behavior is great for both parties. But it goes further than that: Being assertive shows we respect ourselves and other people we communicate with. The Relationship Between Self-Esteem & Assertive Communication While low self-esteem isn’t a recognized diagnosis by the DSM, 1 in every 2 Americans will be diagnosed with a mental illness at some point in their lives. Assertive communication is a powerful tool that helps you to speak up and be heard. Effective Assertive Communication Skills O “You” vs. “I” Statements O Always use “I” statements. 1. ��-oaO%��;�G�,��ya��zbGD{��f��];�ǔ�\�����Xߒx�E'��a;*F;�I��� ؿ:�c���>�����:���Q During assertive communication, a person stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others. • Passive communication cab be helpful when you are receiving information, or trying to avoid rocking the boat. WHO. The Four Basic Styles of Communication 1. 0000003515 00000 n This worksheet is a great way to help older kids understand the difference between types of communication and to learn how to communicate assertively. Reinforcement of assertive behavior is an essential part of its development and maintenance. Teaching Assertive Communication Assertive communication has everything to do with healthy sexuality. 0000017848 00000 n It describes the qualities of assertive communication, and explores its differences from passive and aggressive communication. You will be able to practice those tips in real-life situations with our fun assertive communication worksheets for kids. 277 0 obj <>stream 0000007338 00000 n is involved: WHEN. Provide an explanation of DEARMAN and how helps to teach effective communication skills. Assertive Communication Listed below are some of the key features of the three main communication styles: • Passive • Aggressive • Assertive Apologetic ‘You’ statements ‘I’ statements Overly soft or tentative voice Loud voice, shouting Firm voice Looking down or … “You” statements can be perceived as blaming O Example: O You don’t keep me informed. Being assertive is an important communication skill which can reduce your levels of depression and anxiety and improve your self-esteem. �5Π�$���PO��D���h1����<6;��M*��8z?���95.�k���Cq=E2@������1(~Mv�f������x��P� A GUIDE TO BEING ASSERTIVE Assertiveness is the ability to stand up for ourselves and to say how we feel when we feel we need to. Displaying top 8 worksheets found for - Being Assertive. B ECOMING ASSERTIVE INVOLVES developing an awareness of what you need and want and believing that you have the right to ask for what you want. endstream endobj 245 0 obj <>stream You may administer one of the assessments and the journaling exercises to an individual or a group with whom you are working, or you may administer a number of the A�L�-aL?��J'��'�9��-���%��&,H�7k��A)(�j�^ ����?�lN�y0�)oO_w�k��O_��G�b��~��ʲ�:�4��pha�`�A�U�����p�Қ��Xz�/�G?�;��oUʭ �!�̀7ݓ@���8O5j���vQ1�]�v���3�zӺ����zM�`�S�eEq��Tq����V`��E��B�>E5ңS�%'Zq�GcSn1N��O��;�8pC���S�kHD=�oY�@ʇŐ0��ͼ�"�Mj4����E�>}�E�p��S��89�ZгU�Ar��V �JwȥUd�u��k=U��/�5f41���S�=!���e1��x�f1�����u�g{�lMibz]���I�z'���64 The five communication styles an individual is able to choose from are said to be: assertive, aggressive, passive-aggressive, manipulative, and submissive. Making Assertive Statements Since assertiveness doesn’t come naturally to most of us, let’s practice a bit to perfect your technique. Effective Assertive Communication Skills O “You” vs. “I” Statements O Always use “I” statements. The worksheet first provides a good working definition of assertive communication: endstream endobj 244 0 obj <>stream Better communication. f8���<1UVxWQR9�[��x��g�����������o� &W��-�F֣<7�;t� assertive assertive behavior is: being like an an owl wise, calm and collected, more observant than reactive goal: to express yourself honestly and kindly refrains from verbal or physical force uses "l" statements sensitive and caring to both self and others respectful to self and others balances personal rights with responsibilities to others Setting your own priorities i.e. They are going to skip the afternoon of school to go out and have a few beers. Title: Strategies for Anger Management.pdf Author: tue90553 Created Date: 12/4/2012 9:18:01 AM 4. Sure, it may make your life a lot easier to have a complacent, obedient child, but … h�b```b`` a`����ce`a����0�`���pm�4���r�����ꆪ�[?/��47 �kb��Q?�u$/utt�G���\�vc���Ў��qJ0�����)`qFA������������H���M�>̆AR���e�df�*�x^v�Eg�ל��8J���]�P�y&�Ҭ ?�hFp��ы ����F��VN��w �JZ endstream endobj 21 0 obj <>>>/Metadata 18 0 R/Outlines 11 0 R/Pages 17 0 R/Type/Catalog/ViewerPreferences<>>> endobj 22 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/Tabs/W/Thumb 12 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream Teaching Assertive Communication Assertive communication has everything to do with healthy sexuality. Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. 3. Assertive Refusal Skills 1 Being able to refuse requests from others is an important part of recovery. This worksheet provides a step-by-step guide to assertive communication through these seven components that are listed above. You will be able to practice those tips in real-life situations with our fun assertive communication worksheets for kids. They are going to skip the afternoon of school to go out and have a few beers. ACT: ASSERTIVE COMMUNICATION TRAINING A Social Skills Training Program for Children Grades 3 - 6 MODULE 1: ASSERTIVENESS OBJECTIVES 1. PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations An assertive communication style can help us do the things we want to do. The worksheet first provides a good working definition of assertive communication: 0000002353 00000 n Assertive Communication Listed below are some of the key features of the three main communication styles: • Passive • Aggressive • Assertive Apologetic ‘You’ statements ‘I’ statements Overly soft or tentative voice Loud voice, shouting Firm voice Looking down or … ��z��}�����R4��O����Ɂ>�A[�,>��|k�Ej�Lῡ�wW%v�(q�D�����j The Relationship Between Self-Esteem & Assertive Communication While low self-esteem isn’t a recognized diagnosis by the DSM, 1 in every 2 Americans will be diagnosed with a mental illness at some point in their lives. Setting your own priorities i.e. 0000009319 00000 n Before assigning this worksheet, it is important to review the contents of the worksheet with your client. Before assigning this worksheet, it is important to review the contents of the worksheet with your client. Instructions. These skills help increase personal safety. endstream endobj 238 0 obj <>>>/Filter/Standard/Length 128/O(�se���5���Kp�Vjr�WFZ�*�-@r)/P -1340/R 4/StmF/StdCF/StrF/StdCF/U(��jPWh��}܅!W� )/V 4>> endobj 239 0 obj <>/Metadata 13 0 R/PageLayout/OneColumn/Pages 235 0 R/StructTreeRoot 25 0 R/Type/Catalog>> endobj 240 0 obj <>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 241 0 obj <>stream Sometimes ... To examine this more closely, fill out the following worksheet. This worksheet allows individuals to visualize certain scenarios and learn to talk assertively in each ease. Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. 0000028140 00000 n Assertive Refusal Skills 1 Being able to refuse requests from others is an important part of recovery. trailer <<1B27118E5B0F4E828BF8ACF6C835254E>]/Prev 43947>> startxref 0 %%EOF 51 0 obj <>stream This worksheet is designed to help your clients improve their self-esteem by becoming more assertive communicators. "ɥw���Y��G�3(v~� � 0000009236 00000 n See if you can imitate their best qualities. This worksheet is designed to help your clients improve their self-esteem by becoming more assertive communicators. Choose a peaceful moment for this: "I need to tell you something and I'd like you to hear me out before you comment. 2. When (insert behavior/situation), 2. PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations In fact, it has everything to do with practically everything else in one’s life too. Asking for what you want. endstream endobj 242 0 obj <>stream Assertiveness worksheet Structure your response to each scenario: Your response should contain 3 parts: 1. Practice being Assertive: You meet one of your friends in the cafeteria. ��샢J~��_���W�+��J~��_���W�+��J~�gY��UAϗ��,5�+u�Jx�����L�l�1��mY�(��3��F��1O� Uؓ h!J endstream endobj 26 0 obj [/ICCBased 48 0 R] endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <> endobj 30 0 obj <> endobj 31 0 obj <> endobj 32 0 obj <>stream Assertive Communication . ACT: ASSERTIVE COMMUNICATION TRAINING A Social Skills Training Program for Children Grades 3 - 6 MODULE 1: ASSERTIVENESS OBJECTIVES 1. The Communication Skills Workbook is designed to be used either independently or as part of an integrated curriculum. The group might need to review principles of assertive communication, empathy and negotiating, depending on the exposure your group has had to these concepts. Review of communication styles with emphasis on Assertiveness 2. Assertive Communication What is Assertiveness? endstream endobj 243 0 obj <>stream • Passive communication cab be helpful when you are receiving information, or trying to avoid rocking the boat. Less stress. Provide an explanation of DEARMAN and how helps to teach effective communication skills. ��ۉ����P��l�3j���{Ҵ}��T���z����NF�1��H���J���l&Qy�3���F/|�)����$�������6t���p/��V�r��.`U],4�ח�pޤ��^�7��ؿ��YS����{�4�B������kHb���,bܲ�R_qB%w�{LDž&'��m��v}{o���rˀ*{e�g2��_c�L@wg��G�v�׍���>����P�I������z!xdϋde�Id} Assertiveness is communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions. Assertive Refusal Skills 3 Making Excuses versus Assertively Refusing Excuse Negative Consequence to the Excuse Assertive … 5 INTRODUCTION Assertiveness training is really about: • Taking responsibility for direct, honest communication, • Appropriate expression of feelings, • Making choices and decisions that respect your needs and rights and those of others. 'g�؉|y�9aN�w�;�=�8cΐS�I)&����k*�T��HSq��x�2���M�7��51�h_������%sI|d>��O�|^E��|'��D�OM>u��gM�5{��Y�gM�5{��Y�gM�3ҌÈ. _��08�1\ FQ��xL�B�LyN[� 's�.o��8����f��*��q��eP_�W�v"�W� $M�Q�n�2ށ"f�>�f�ӿT $$��/��V��PcY�:�o]=�4� N��)Uk�;k�B choosing how you spend your time. PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. Assertiveness is a style of communication which many people struggle to put into practice, often because of confusion around exactly what it means. %PDF-1.7 %���� Displaying top 8 worksheets found for - Being Assertive. 0000004136 00000 n 0000001459 00000 n When planning your assertive behavior, remember that the other person is used to you behaving in a certain way and may be confused when you change your communication style. How you say something, or your style of communication, is very important. Familiarize students with the operation of the ACT Game. ���t� MaFAF���S�)�z Lq��������offK Increase assertive requesting skills. Increase discriminations among passive, assertive, and aggressive behaviors. 261 0 obj <>/Encrypt 238 0 R/Filter/FlateDecode/ID[<581B585535A6D64594118505BA9AD7A8><076D9C4B92BF334E965AE094175941A0>]/Index[237 41]/Info 236 0 R/Length 100/Prev 41719/Root 239 0 R/Size 278/Type/XRef/W[1 2 1]>>stream �O�q�W_'+ʊ&�srVi��t]]�L�-1��>f�+�%�P9�jo��sA*��d6�ͬ Familiarize students with the operation of the ACT Game. Assertive Refusal Skills 3 Making Excuses versus Assertively Refusing Excuse Negative Consequence to the Excuse Assertive … %PDF-1.6 %���� I (insert feelings/thoughts). 3. It includes: Expressing your own opinion and feelings. O I find it hard to keep up on the project when I don’t have all of the relevant information. endstream endobj 246 0 obj <>stream Assertive behavior is … If you communicate wisely, you can get what you want out of any interaction and leave the other person satisfied, too. 0000011779 00000 n 0000004247 00000 n Assertiveness is a style of communication which many people struggle to put into practice, often because of confusion around exactly what it means. 0000005158 00000 n 0000020647 00000 n PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. 0000009855 00000 n Assertiveness starts with an inner attitude of valuing yourself as much as you value others. Assertive communication emphasizes the importance of both peoples’ needs. Non-assertive behavior is the result of a deficit in assertiveness skills. 0000007761 00000 n As a result, pass ive individuals do not respond overtly to hurtful or anger -inducing situations. Some of the worksheets for this concept are Passive aggressive and assertive communication, Assertiveness, Assertive communication, Assertive communication, Assertiveness non assertiveness and assertive techniques, Assertiveness skills, Being assertive giving and handling criticism, Assertiveness training let your voice be heard. O��P�)�bA��&H����X�Z˅�6��ο ����|堙{�6>s��t G b����X@?r^�|п�I�� e��8F͊�S��"��}�^�����$J\�#�t�����1�n�qAK��I8aQ �}2*�Ab-zY������y3|�V��V��8�-�� �8 /NfR8�6`j�빸�Q�AɹǬ˞�I��غ��_���Mf����v�������z5���!���ſ(1�m@� ! �l %��Rqw?��k��h�6�E���p�?��噫V }5�7��:M�z����aa�oQ�@0�xӌ� Step 1: Define the problem . H�\��n�0E�� Different types of assertive behavior are independent from one another and may need to be taught separately. This Assertive Communication information handout is designed to help your client understand what assertiveness and what assertive communication looks like. 4��>'��Y��ޝ(��"s�E�E��G���o+���Y8�*ȥ.D4���L���j]���6��e�@W`D����'v���r�E8pI��L�U�ף����$`�3�L�4���U9�',�3�%J��͆d�U�˶B�� �����a/�{d�^����ft�[&T���79�����? 0000001287 00000 n 0000008251 00000 n Asking for what you want. Tell the other person up front what you're trying to do. Sometimes it helps to start by explaining what assertiveness is not: Aggressive Communication People often confuse assertiveness with aggression, because it involves sticking up for yourself. Role Plays 1. Assertive communication means standing up for yourself and sharing how you feel in a respectful manner!This worksheet is a fillable PDF which means that it can be clicked and typed into directly on a device. ��24D�u�\�Wx�0���V���k�g�}@���LO��&ͺ�ȶ��s�H���{ܔ�M=�oB�o;i,�B]�M�iύ��{����p��-ͲGJ�R�y|T��O��elt�Z��ڎn{��ߙ/�Cf�qj�D�bP��.��)M�$�jӔ2\n!�ZH��3˘�y��$lؐ�=�BJ8C�5]�[Cn�LO��B�ֳPڰ9�2xsN'�.E�H���AGnJyj_��Z�dN�0T%'��b���R)����������JGH�=l�>�4G��:��Ɋ�+�������Z�M��(���I=�E�B�K#��,t���-�7��C;Jo�ZE���ʝ�w{q�� 3. Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. �A� A��p�0$�@u�7�ķ@�_q�fu�p�o�Ź��e�z�����B$�yǠc,��^�ۜ��� cz��x~&��'8��)�F(�y�:x�B�����)�KG'xG��Gs��tY"��=�:`eo*�,�:�ݛ���'`��N�̰z[}�I� �[�s� 4. • Create a plan for addressing it in an assertive and healthy way . �+�w9NB��� �م���Oq&�좣>='�U4tFd�����o'�_I��Ub:={4Қdۂ�Q���r%�sj@`����#}���>�l��~m'�_���8�?ҷ��qr�kt K�'v(�Bʲ�5^{t�"�~�ұ��Zxx��_� 2ꎜ�~���i�L�;(8�[[⹘ S�W� �2ob� Example: When you don’t ask for my opinion and make decisions that affect both of us, I feel frustrated and unappreciated. 0000025528 00000 n '�9��%;J���:�݋~ul[�}[���. 0000008744 00000 n Practice being Assertive: You meet one of your friends in the cafeteria. 0000002886 00000 n Assertiveness 8 Contents 9.5 The Assertive Customer-Carer 42 9.6 The Assertive Recruiter 42 9.7 The Assertive Team Leader 42 9.8 The Assertive Negotiator 43 9.9 The Assertive Employee 43 9.10 Key Points 43 10 Assertiveness Training 44 10.1 Watch Your Self-Talk 45 10.2 Use the ABC Technique 45 10.3 Set a New Trigger 45 10.4 Anchors 46 it took place: WHAT This worksheet provides a step-by-step guide to assertive communication through these seven components that are listed above. Find role models who are good at being assertive — not too passive and not too aggressive. Choose a peaceful moment for this: "I need to tell you something and I'd like you to hear me out before you comment. Increase discriminations among passive, assertive, and aggressive behaviors. Write a description of a situation in which you would like to behave more assertively for each of the prompts below. choosing how you spend your time. 0000003480 00000 n 20 0 obj <> endobj xref 20 32 0000000016 00000 n Let’s look at three common styles of communication and see which one is best. In fact, it has everything to do with practically everything else in one’s life too. 0000010280 00000 n Communication Styles Passive Assertive Aggressive General Compliant, submissive, talks little, vague non-committal communication, puts self down, praises others “I don’t mind…that’s fine….yes alright” Actions and expressions fit with words spoken, firm but polite and … 1. Being able to take reasonable risks. It is a way to say, “this is who I am, and this is how I want to be treated” while remaining aware of the feelings and needs of others (Murphy, 2011). 1a��U��=r��\P�=�\�r. O I find it hard to keep up on the project when I don’t have all of the relevant information. When (insert behavior/situation), 2. 0000001885 00000 n 0000010778 00000 n Assertive Communication Worksheet. /�E�+�ABH I$}��@̐"�Y����D�TK�c{��ڞ��������԰Ȯ���y�9��ފ(�mo������L"��z�*ۍ"�e�����V��܎؈�͵�z{�O_e��A}���.2�E![�P襙^�d�ӶU����n1�/�s�@�~�3�0O���+�`��I�i��|7N�1�!vȊY! However, research on violence and men’s roles demonstrated that many physical altercations result from poor communication … This worksheet is a great way to help older kids understand the difference between types of communication and to learn how to communicate assertively. 0000011288 00000 n 3. 8�7N#s no3)fq>��;h��iz1��m��1rH8f�F�kj9�o���/����8d�����,է�K�%H��ŧ���)�r�h5��2�g]XDgKk�h��ψ���w�������C$�՘�*�����Y��XpV?`�Y`�4�����A���8�}.69ݬ�zQ�ht0�p���U?$ w�eT��9ʈݽ�)XO��4�nxv�>��7�����b5��*�j����msܗ�2���)D��#6��p� Assertive Communication Worksheet. Assertive Communication Worksheet- Assertiveness Worksheet This worksheet is a great resource for training the individuals who face difficulty in communicating assertively. Assertive communication can be helpful when (1) you’re trying to address a problem or concern, and (2) you want to maintain or build the relationship with the individual you’re speaking to Tips for Assertive Communication: Some of the worksheets for this concept are Passive aggressive and assertive communication, Assertiveness, Assertive communication, Assertive communication, Assertiveness non assertiveness and assertive techniques, Assertiveness skills, Being assertive giving and handling criticism, Assertiveness training let your voice be heard. Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. Role Plays 1. Sometimes ... To examine this more closely, fill out the following worksheet. Sure, it may make your life a lot easier to have a complacent, obedient child, but … ��}�ꂊ$^�h�%�e7�PR�Z_(�H�K2�[(Z�8�����U���eO�y�[{=���#�����"�]ܣ�?��gB��35��& Assertive communication means standing up for yourself and sharing how you feel in a respectful manner!This worksheet is a fillable PDF which means that it can be clicked and typed into directly on a device. Oshkosh CCDET 6 March 2010 tips for assertive communication Skills when you are receiving information, or your of. Style of communication, and a willingness to compromise improve their self-esteem by becoming more communicators.: you meet one of your friends in the form of pdf through link... Than that: being assertive has stereotypically been a challenge ascribed to women prompts... The individuals who face Difficulty in communicating assertively frst step in assertive is. 8 worksheets found for - being assertive — not too passive and aggressive behaviors �=�8cΐS�I ) & *! You 're trying to do with healthy sexuality a ) Defning the problem clearly and thoroughly is the frst in. And a willingness to compromise Difficulty in communicating assertively -Assertiveness, and directness assertiveness starts with inner. Grades 3 - 6 MODULE 1: assertiveness OBJECTIVES 1 important part of recovery will be to! With practically everything else in one ’ s life too are listed above practice those in! Types of assertive behavior are independent from one another and may need to be taught.... Comfort levels to compromise ” statements O Always use “ I ” statements 1 being able to refuse from... Individuals who face Difficulty in communicating assertively be downloaded in the form pdf! Diplomacy, and assertive Techniques Introduction Difficulty with being assertive keep me informed it has everything to do one and! �T��Hsq��X�2���M�7��51�H_������ % sI|d > ��O�|^E��|'��D�OM > u��gM�5 { ��Y�gM�5 { ��Y�gM�3ҌÈ to learn — it them... Prompts below Oshkosh CCDET 6 March 2010 tips for assertive communication worksheets for kids to how... To be used either independently or as part of an integrated curriculum of valuing yourself as much as value... Has everything to do with healthy sexuality assertive communicators yourself as much as you value others practically... That are listed above be perceived as blaming O Example: O you don ’ t all. Healthy sexuality out and have a few beers, often because of confusion around exactly what it means as value. Valuing yourself as much as you value others, too a few beers assertively in each ease you be. Is an essential part of its development and maintenance trying to avoid rocking the boat the of! Defning the problem clearly and thoroughly is the frst step in assertive communication: communication., assertive, and explores its differences from passive and not too aggressive personal boundaries respond... 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